Did I post this in the wrong place?

 

On my Kenwood, the HD radio option is in tuner section, it may be in a similar menu on your Mazda. I could select Standard-HD (only)-AUTO which would turn HD on if signal strength was strong enough. It was a few clicks in and bugged me as the "HD" setting would cut out randomly when the signal strength would drop and AUTO would cycle back and forth with the HD treble gains noticeable. I just left it on standard as Im 45 miles from any HD transmitter. good luck, HD is cool if your very close to the transmitter or have great line of sight in Kansas or other flat places. I have an HD tuner on rack mount stereo in garage and it works great with a big UHF/VHF/FM antenna on roof.

 

From Mazda:

 

Yeah, cant help but that 'live event mode disabled' would be my first guess. My kenwood tuner setting wasnt in 'settings' but was a soft button on the FM screen itself on the bottom with only a cryptic icon. <<UPDATE>> just looked up my kenwood manual and the HD settings are under the RCV button (or maybe an antenna icon) analog>digital>auto good luck!

 

Thanks - will need to look there.

Amazing that nobody at Mazda seems to know this - we are sending emails back and forth. No help so far.

HD settings are under the RCV button (or maybe an antenna icon) analog>digital>auto good luck!

When you get a chance, can you please take a photo of this with your phone, and attach it here?

 

Here is the Kenwood page on receiver mode. I dont have a Mazda with a touchscreen radio so this is only for reference. This is 3 footnotes deep in this 70 page manual!

 

Maybe my answer can be found in your post: "if you select Auto, tunes to analog broadcast automatically when there is no digital broadcast."

That wording might explain it, but Mazda failed to include that specific wording.

Thank you!!