Went to the dealer today...

About two or three weeks ago when I was making calls to local Mazda dealers to inquire about specs and pricing (before the details came out on Mazda's website) I spoke to one dealer who also had no idea what I was talking about. Thankfully it was solely through e-mail correspondence and I didn't have to deal with the idiot responsible over the phone or in person. The most amusing part was when I came out and essentially called the person a moron for not even knowing what their upcoming products were. A woman from the dealership (who apparently wasn't even a salesperson???) wrote me back saying that they had no idea what I was talking about, but to stay tuned to www.mazdausa.com for details. And yes, the website already had information on the 3 there for several weeks, and this woman told me, in so many words, that she'd heard nothing about a new Mazda and that consumers "generally find out information before the dealers do". Yes, we're a crafty, stealthy bunch, us consumers! We're SO in-the-know! How do we get our super secret information so fast? Oh yeah, we read publicly available information on www.mazdausa.com and see info on a new car! How cunning of us! :roll:

She actually told me to "stay tuned to the website for news", to which I wrote a responding e-mail saying "um, yes, I know the website and have read it, unlike you apparently, else you'd know what it was I was talking about ... it's right there on the front page that you just told me to go look at, and it's been there for several weeks. You're so quick to defer information yet you don't bother to look at it yourself? Highly appreciated! I suppose I'll take my business elsewhere to a dealer that not only knows what its upcoming product offerings are, but which also has the decency to not tell customers to 'stay tuned to a website for further details' without also reading it themselves".

Her response was gold. I love it when people are way off in left field and totally wrong about something, and get abrasive and hostile in their futile attempts to desperately defend themselves ...

stupid Mazda dealer representative said:

"Martin, I do not know everything there is to know about Mazda products that are not out yet, but then again who does. You maybe??? If you like me to follow up I would be happy to do that when we have information available. Otherwise if you wish to express your unhappy feelings about me to someone else you can contact the Sales Manager directly. I'm sorry you feel like I am a stupid person who does not know anything about any vehicles that I try to help sell. I have never had a complaint about me before, so I must be doing something right. Thank you for your time! Have a very pleasant and happy day, sir!!!"

Click to expand...

Yes, I had a great day, and a great laugh! I listen to excuses all damn day at work and now I get excuses in my e-mail too. :roll:

I can't help it. I love beating down people, especially when it's something as simple as just knowing the product they sell. There's nothing worse than a salesperson who has no passion for their trade or knowledge of their product line, whether it's automobiles, electronics, cardboard boxes, or a glazed ham. I find it pathetic that many people who sell cars don't seem to give a damn about even learning about what it is they sell. But their eyes sure do light up when you glance through the dealer accessories catalog so you can fatten their bottom line some more. They don't care what they're selling as long as they get their commission. :roll:

In this instance, it was particularly annoying because I was told to go to the website yet this person apparently didn't seem to even attempt to look at it herself ... how long would it have taken her assuming she really knew nothing about the 3? 30 seconds? 45 tops? :evil: