Mazda support?

3370 Views 20 Replies 11 Participants Last post by betelgeuse, Mar 1, 2007

proclam

Discussion Starter · Jan 29, 2007

Okay I am a little confused. Many on here have heard of the engine mount problem(at the trans, if memory serves me correctly). Also the issues of not always having performance in third(intake runner valve solenoid, maybe that is a separate issue, not sure). So if we have all read about it on here and other sites, how come the dealership I purchased through has not heard anything about it? Seems conveniently ignorant on their part. That is an entirely different discussion though.

My questions are these:

1. Is Mazda truly aware of the aforementioned problems or any others that you know of?

2. Is there a re-flash for the MS3, some alluded to one?

3. Are any of the dealers that you have dealt with following through on any of these issues, or are they pleading ignorance?

I am sure I forgot to ask a few things, if you have any other questions, add them to this post. Of course if you have any answers I would love to see those to.

1 - 20 of 21 Posts

Simple69

· #2 · Jan 29, 2007

The following comes from Mazda Canada .. seems they know nothing on the 3rd gear power Issue.

quote:
--------------------------------------------------------------------------------
Originally posted by brecker
[br]Were there any changes in the production run for Febuary (exept colours)?? Any fixes, updates, etc??

Main concerns:
CEL in cold weather
boost in 3rd gear (mainly 3rd)
rattling windshield cowl (spelling?)
Engine / Transmission mounts

--------------------------------------------------------------------------------

Hello brecker,

The Technical Specialist staff is currently preparing for the upcoming Winter Test, but were able to research these items for you.

Item 1: MIL on in cold weather-

The only “MIL-on” condition we have experienced is in regards to a code P2006 (Variable swirl control system shutter valve stuck closed).

The root cause has been identified as a defective variable swirl control valve actuator. The Technical Service bulletin is being created and an updated actuator is being produced. The time frame is approximately 6-8 weeks, until the bulletin/parts are ready for dealers to order.

In the interim, the vehicle’s performance is NOT affected- so other than an MIL illuminated- there’s no change to the performance or safety of the vehicle. Cold weather idling characteristics might seem “harsher”.

Item 2: Boost in 3rd gear (Mainly 3rd)

We have researched this concern, but found no cases of verified concerns from dealer technicians.

Customers should note that- if the vehicle doesn’t have Premium fuel in the tank, engine power will be reduced to prevent detonation (pinging).

Dealers can monitor boost pressure and verify if there is a lack of boost pressure under load in third gear.

Item 3: Rattle sound from Windshield area

We would like to request that any customer with this issue- contact their dealers (who will in turn contact the Technical Hotline)

Inspections of dash fasteners and cowl fasteners are required.

Regards,

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betelgeuse

· #3 · Jan 30, 2007

If you read carefully, you'll realize the third gear issue is not really a 'problem', just the way the ECU behaves which seems deliberate. If you want to 'cure' it right now, you'll have to go aftermarket which shouldn't be problem. I also want to add that this 'problem' seems more apparent to some than others like myself, who isn't bothered by it in the least.

The mount issue, so far, seems to be an assembly problem more than a design flaw, however I've heard rumors that a recall will be issued, can't say for sure.

So having said that, I'm not surprised Mazda is quiet. I think people are jumping the gun here and need to be a little more patient.

Tigs

· #4 · Jan 30, 2007

[quote author=Betelgeuse link=topic=68132.msg1175398#msg1175398 date=1170117684]

So having said that, I'm not surprised Mazda is quiet. I think people are jumping the gun here and need to be a little more patient.
[/quote]

Well said.

proclam

Discussion Starter · #5 · Jan 30, 2007

Not meaning to come off so jumpy, I love my car. But if you read enough on here, it is almost as if the sky is falling

, so that can get to you after a while. I was just looking for concrete info. Which I actually received a little of

happily at that.

dutchie3

· #6 · Jan 30, 2007

[quote author=proclam link=topic=68132.msg1175965#msg1175965 date=1170133469]
Not meaning to come off so jumpy, I love my car. But if you read enough on here, it is almost as if the sky is falling

, so that can get to you after a while. I was just looking for concrete info. Which I actually received a little of

happily at that.
[/quote]

it is the same on every forum. I was on the Lexus IS, acura TSX and legacy Gt forums for awhile until I decided on a car. they all had issues. the acura is a tightly built car, but there were plenty of gripes of rattles, noisy windows and squeeky seats. same with the lexus. built like a vault, but still had issues with tranny, windshield noise etc.
my only concern is the tranny mount issue. Like Betelgeuse says, some will find the 3rd gear issue more annoying than others if it affects their car. engine falling out, is a safety concern for me....everything else I can fix somehow or live with.

brecker

· #7 · Jan 31, 2007

How did we ever survive before there were forums :shock: :lol:

bani

· #8 · Feb 3, 2007

What about the P0441 issue?

jasno999

· #9 · Feb 7, 2007

So any new news on the mount failure/improper build issue?

dutchie3

· #10 · Feb 7, 2007

maybe we should start a different thread...how many people are getting their cars delivered with loctite on the bolt. I was going to request it from my dealer, but it seems some are doing this already??

jasno999

· #11 · Feb 7, 2007

You have to remove the bolt to determing if they put locktite on it correct?

I don't want ot take my bolt off for fear of not puttign it back correctly or torqueing it the rigth way. I know how to use a torque wrench but I am not sure how the car needs to be jacked up when you do it. SOme people jsut do it wit hteh car on the ground others with the car on ramps and yet others say you need to jack the car up by the center differential to do it right. I don't know the proper way to do it nor do I want to do it. I did not purchase the car to have to do stuff liek this. I got it cause it was new, had a warranty, was fun to drive and I needed somehtign new. But this is quick becoming a headache if I am goign to have to constantly look for issues.

Hyun

· #12 · Feb 23, 2007

this is mazda quality for you lol.
Hate the quality.. cant hate the car. What can i say.. it's Ford (fix or repair daily).

jasno999

· #13 · Feb 25, 2007

I am quiclkly finding out how crappy the service departmets at Mazda are as well. Maybe it is just me but I think they are too slow, too crowded and they don't treat you well.

Ford does suck but thsi car is still being built overseas so you would expect it to be a bit better in terms of quality. I am startign to worry more and more but I keep tellign myself the warranty is there and if I need it I use it but in the mean time I will hope that it does not need to be used for any major items. I don't want to spend any unessassary time in service rooms.

Lets jsut hope they own up to the errors and fix items thru TSB and recalls for the important items that are going bad.

DLUX

· #14 · Feb 25, 2007

I took my car in again to get the P2006 code cleared. While it was there, I asked them to put red loctite on the mount bolt. I told them about the failures, and that Mazda is now adding the loctite at the factory. Here is my Dealer's response: "We contacted the tech line, and they said that Mazda is now putting loctite on the bolt because of a noise concern, not because of engines dropping out". Needless to say, they didn't do it for me. Another beautiful experience.

betelgeuse

· #15 · Feb 25, 2007

[quote author=jasno999 link=topic=68132.msg1230351#msg1230351 date=1172371733]
I am quiclkly finding out how crappy the service departmets at Mazda are as well. Maybe it is just me but I think they are too slow, too crowded and they don't treat you well.

Ford does suck but thsi car is still being built overseas so you would expect it to be a bit better in terms of quality. I am startign to worry more and more but I keep tellign myself the warranty is there and if I need it I use it but in the mean time I will hope that it does not need to be used for any major items. I don't want to spend any unessassary time in service rooms.

Lets jsut hope they own up to the errors and fix items thru TSB and recalls for the important items that are going bad.
[/quote]

Sorry you feel this way but not all dealer service departments suck. The ones I use down here are above average in terms of customer service from my experience. If you feel you're being treated poorly then try another dealer if possible. As for their slowness, well that would depend on a lot of factors, the most obvious being their work load. There's very little you can do about that and I doubt it's any different with other makes. You'll have good ones and bad ones.

You're entitled to your opinion but Ford isn't nearly as bad as they used to be. They've improved greatly over the years, however I'm just not a big fan of their styling. Seems like everyone loves jumping on the Ford-bashing bandwagon lately. And I'd like to point out that Hyun is most likely a troll trying to stir things up considering his very first post is something negative.

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jasno999

· #16 · Feb 26, 2007

I know not every dealership is going to be crappy but it seems like there are mroe crappy ones than there are good ones.

I wanted them to check my bolt and they did not even look at it but they verbaly told me it was looked at and everyhting was fine however my paper work stated that they only took the car for a test drive and heard not issues. I did not even grant them premession to take the car on a test drive.

IT is jsut total crap. And for this other dealershipt to tell this guy Mazda tech line told them they are only doign the locktite on the bolt for noise concearns is unbeleivable. How woudl that fix a noise concearn and what kind of noise concearn could occur from that bolt now having locktite on it.

Either your dealer is fill of crap or Mazda itself is full of crap. I hope it is jsut the dealer and I hope Mazda is goign to acknowadge the problem but it looks like we as owners are goign to have to check this bolt ourselves. I don't want to but I also don't want my engine to fall out either so what choice do I have. I think I will call Mazda main headquarters tell them abotu the issue and ask them if I can put a wrench on the bolt without voiding my warranty. I want them to state in writting that I can do that or I want them to tell a local dealer to check the bolt and apply locktite to it for free.

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C-Bass

· #17 · Feb 26, 2007

[quote author=Betelgeuse link=topic=68132.msg1231886#msg1231886 date=1172452958]
I'd like to point out that Hyun is most likely a troll
[/quote]

Oh yeah, definitely a troll.

[quote author=jasno999 link=topic=68132.msg1231886#msg1231886 date=1172452958]
I want them to state in writting that I can do that or I want them to tell a local dealer to check the bolt and apply locktite to it for free.
[/quote]

It is SO sad that we as consumers are so concerned (and rightfully so) about losing our warranty that we are afraid to tighten a LOOSE MOTOR MOUNT BOLT. If they want to deny me warranty coverage for that, I say more power to them. I will gladly go broke dragging them through the court system even if I lose, just to soil their name a bit.

betelgeuse

· #18 · Feb 26, 2007

[quote author=jasno999 link=topic=68132.msg1231886#msg1231886 date=1172452958]

Either your dealer is fill of crap or Mazda itself is full of crap. I hope it is jsut the dealer and I hope Mazda is goign to acknowadge the problem but it looks like we as owners are goign to have to check this bolt ourselves. I don't want to but I also don't want my engine to fall out either so what choice do I have. I think I will call Mazda main headquarters tell them abotu the issue and ask them if I can put a wrench on the bolt without voiding my warranty. I want them to state in writting that I can do that or I want them to tell a local dealer to check the bolt and apply locktite to it for free.

[/quote]

Why would you tell them? Just do it. Unless you screw up the bolt head using the wrong size socket or mess something up in the process, I don't see how they'll know anyone touched it. I do agree it should not be your problem however in this case it's the wise thing to do.

DLUX

· #19 · Feb 27, 2007

Ya, I couldn't believe they told me it was for a noise concern either. That is what is written on my sevice paperwork too. The noise concern is probably the engine about to drop due to the bolt shimmying around! I took it in for 4 issues: intake shudder replacement, noisy rear suspension, rattling glovebox, and loctite engine mount bolt. They didn't fix anything, but they kept my car for 3 days! I raised hell, but it doesn't do any good. I told them they could put loctite on the new bolt after the engine drops. It's like a waste of my time.

jasno999

· #20 · Mar 1, 2007

All dealers are a pain in the ass but I am finding that Mazda is worse than others. I never had this many issues with my Subaru. I had some issues but my dealer at least did try to figure things out for me and took the car on test drives and even went with me on a test drive. They even admitted hearing noise and did not know how to fix a problem one time but guaranteed me that if something went wrong in my suspension they would cover it.

And Subaru had a bunch of TSB that came out. Some I knew about others they did for me without me having to ask. They were just better about everything.

This stuff with Mazda is just insane. I don't want to screw with my warranty but I am going to buy some ramps and check my bolt out from under the car. If anything looks strange or if I have the time I will remove the batter box and put a torque wrench on the thing. I asked my dealer to take a look at it and he told me they checked it and it was fine but the paperwork says they took it for a test drive to see if they heard any sounds and that was all. SO basically the guy lied to my face... So I am stuck- if they will not check it when we ask and there are at least 4 cars that have had engines fall out then we are stuck having to do this check ourselves.

I am going to be careful not to leave behind any signs that I touched it. But in reality I am not changing anything just trying to make sure a freaking bolt is properly torque so I don't see why that would ever void a warranty or anything like that. It is like using a fire extinguisher to put out an engine fire and the company telling you that they can't cover the fixes because you put a chemical agent in the engine bay.... INSANE.

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