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this sucks, sorry to hear it oskicat, i had to get my car waxed and remotes programmed and given to me (things that weren't done at delivery) and their internet was down and couldn't pull up the loaner schedule, so they called enterprise and got me in a rental to be billed to them... just for a waxing and remotes.. i would see if another service center is willing to hook you up, even if it's a bit of a further trek or whatever
 
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