well, they sent my car to a body shop to have it fixed and when I got it back it had big shards of glass left inside from the broken window, and many other things not fixed... and then it took me 2 weeks to have the adjuster call me back about the stuff that wasn't fixed.
Then I made arrangements for it to go to a body shop that I trusted, told them weeks ahead when it was going, and the body shop couldn't get approval for the work. Once again it took 2 weeks to get the adjuster to call them back with approval
Both times I had to go to the supervisor before the adjuster returned any calls.
According to my body shop guy (my uncle), he said that AMA is always a problem. Lots of times he struggles to get payment from them. I switched to ING, he said they're GRRREAT! and I saved about $100 bucks too.