Mazda3 Forums banner - I'd suggest avoiding them

1419 Views 14 Replies 5 Participants Last post by  misle
I purchased 4 Toyo Versado LX tires from in December 2007. Since then, I’ve put about 20,000 miles on them. At my last oil change, my mechanic mentioned that I’m getting some wear on the tires.

I checked Toyo’s website and it said to contact my dealer for treadwear warranty info. I emailed eastcoasttires and said that after 20k miles, my tires were starting to show some wear and I’d like the warranty info on those tires.

Their reply was to check the air pressure and get an alignment. I wanted warranty info, not general maintenance tips…. So I clarify that I take care of my care and would like the warranty info. They tell me to ship them my tires with all my records and they would look at them.

I just want the warranty info. If the wear fits into the warranty I plan on visiting my local dealer to have them inspected and replaced.

At this point I’m getting annoyed with them not answering my question. So I say,” So, I guess there isn't an actual written warranty on my tires?

I'll just take it to my nearest Toyo dealer. I'll make sure to purchase from them next time as well.”

Their “Customer Service” replies, “Thats fine, I just told you exactly what to do if you believe that the tires are defective, that is how to handle it. I cant just say yes and give you a refund etc. There has to be proof that the tires were serviced accordingly.”

Now that’s a reasonable reply if I was asking for them to replace my tires. I’m simply asking for warranty information for tires I paid them $600 for.

It has been an annoying morning dealing with them. So, I’d suggest you avoid them if you want straight answers about your tires.
See less See more
1 - 2 of 15 Posts
Did'nt you post this already ?

Also 20k miles on a set of tires sounds damn good to me, that is when I usally buy a new set.

For $600 sounds like you got a decent deal if you ask me.
I have never had a set of tires last for 40k miles, I guess they could if you always drive on flat even roads, no harsh conditions and baby the car. I like to drive hard so 20k miles is great IMO.
1 - 2 of 15 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.