Mazda3 Forums banner - I'd suggest avoiding them

1416 Views 14 Replies 5 Participants Last post by  misle
I purchased 4 Toyo Versado LX tires from in December 2007. Since then, I’ve put about 20,000 miles on them. At my last oil change, my mechanic mentioned that I’m getting some wear on the tires.

I checked Toyo’s website and it said to contact my dealer for treadwear warranty info. I emailed eastcoasttires and said that after 20k miles, my tires were starting to show some wear and I’d like the warranty info on those tires.

Their reply was to check the air pressure and get an alignment. I wanted warranty info, not general maintenance tips…. So I clarify that I take care of my care and would like the warranty info. They tell me to ship them my tires with all my records and they would look at them.

I just want the warranty info. If the wear fits into the warranty I plan on visiting my local dealer to have them inspected and replaced.

At this point I’m getting annoyed with them not answering my question. So I say,” So, I guess there isn't an actual written warranty on my tires?

I'll just take it to my nearest Toyo dealer. I'll make sure to purchase from them next time as well.”

Their “Customer Service” replies, “Thats fine, I just told you exactly what to do if you believe that the tires are defective, that is how to handle it. I cant just say yes and give you a refund etc. There has to be proof that the tires were serviced accordingly.”

Now that’s a reasonable reply if I was asking for them to replace my tires. I’m simply asking for warranty information for tires I paid them $600 for.

It has been an annoying morning dealing with them. So, I’d suggest you avoid them if you want straight answers about your tires.
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The wear can be from a number of things, such as how many miles a year / month are you putting on the car (which shows wear from the constant driving), how are you driving habits (can relate to "spirited driving" or speeding, which constant rapid rotation of the tires in a giving time frame can very well contribute to the wear) and if you have gone over 1k miles here and there for balance and rotations plus alignment.

My Potenzas that came from factory on my Speed lasted about 18 - 19k miles WITH spirited driving and miles I was putting the car (put about 20k miles in one year on my Speed with 3 Trips to LA and back to the Bay Area). Also, when you purchase your tires, you want to keep track of the wear and performing ratings for the use of the vehicle.
[quote author=misle link=topic=134014.msg2879996#msg2879996 date=1232556882]
[quote author=TEKWATCH link=topic=134014.msg2879966#msg2879966 date=1232556477]
Did'nt you post this already ?

Also 20k miles on a set of tires sounds damn good to me, that is when I usally buy a new set.

For $600 sounds like you got a decent deal if you ask me.

I haven't posted here in about a year. The treadwear life of these tire is supposed to be 40,000. $600 I about the going price for the tires. It was a little cheaper than my local guy.

Even if it was a great deal, it still doesn't excuse that guy being an ass.

If you had proof of your services to the tires and history noting such, then what was the big deal by just sending them in if you would just go ahead and go to someone local to have them replaced?
Oh ok, my bad. So then how many times have you called them about this? Have you contacted their corporate office?
Re: - I\\\'d suggest avoiding them

[quote author=misle link=topic=134014.msg2880121#msg2880121 date=1232559514]
[quote author=DeToX link=topic=134014.msg2880073#msg2880073 date=1232558733]
I think youre missing the major point of, your tires @ 20,000K miles used and the mechanic notices some \\\"wear\\\" on them. WTF did you expect them to be completely brand new at 20,000K miles ?!

You guys act like I'm planning on replacing them tomorrow. I just requested information. I understand there will be treadwear. I don't expect them to be like new. I simply wanted to read the warranty.

Jeez, do you work for as well?

[quote author=PRBLU3MZR link=topic=134014.msg2880071#msg2880071 date=1232558698]
Oh ok, my bad. So then how many times have you called them about this? Have you contacted their corporate office?
Well there ya go I guess.
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