[Grendel65]

Mazda Warranty Information | Mazda USA

Every new Mazda comes with a limited warranty that provides coverage in the unlikely event a repair is needed in the first years of ownership.

www.mazdausa.com

I would suggest you read the details about WARRANTY and brakes and if you don't understand contact MAZDA direct and ask them. It is not as cut and dry as you are posting. Brakes specifically!
Hint; "PADS/SHOES"

We get at least one customer a month having to do with a new vehicle that the warranty coverage outlined like Mazda did not cover their brakes because it was determined not a defect and normal wear.
That said nothing in this thread has yet to point to a defect.

 

[Akmnhg5A]

I'm sorry, I didn't realize this was an official Mazda forum, so I'm not trying to influence someone else; I'm just stating what I feel and what that is ... isn't a pleasant result of my experience. I wasn't "threatening," I've actually sought out and received numbers from a different dealer at brand I'm more familiar with to see how much money I lose if I bail on the car now. From where I am, what we work for in life is a good house over your head, health insurance and reliable transportation, and being without one of those is a little uncomfortable for me. Maybe i'm a diva, but it seems to me the dealer, or his representatives, having learned a fairly new vehicle was having problems, would want to find out what the issue is and take care of it - in addition to providing the buyer with reliable transportation. I know, they're trying to make money, and dealing with the car is on me. But this is my fourth new car and I've had nothing but great follow-up from dealers and never had a problem much less a problem that parks the car. I drive cars until they have 40-60K miles on them and then trade for the simple reason that I don't want to be parked with car issues.

Don't get down. This isn't going to be a hard issue once you get to someone who takes pride in their work. Just go to a different Mazda dealer or call the Service Manager at the current dealer and ask for some help. I've done that before and they put their best tech on the issue and solved if (after 2 failed tries).

 

[NotMyCar]

I would suggest you read the details about WARRANTY and brakes and if you don't understand contact MAZDA direct and ask them. It is not as cut and dry as you are posting. Brakes specifically!
Hint; "PADS/SHOES"

We get at least one customer a month having to do with a new vehicle that the warranty coverage outlined like Mazda did not cover their brakes because it was determined not a defect and normal wear.
That said nothing in this thread has yet to point to a defect.

from the website or owners manual:

MAZDA BRAKE PARTS WARRANTY
Our brakes stop, our warranty doesn’t. All Genuine Mazda and Value Products by Mazda Brake Pads and Shoes Come with a Lifetime Limited Warranty.

• All Mazda Genuine Parts or Value Products by Mazda Brake Pads and Shoes are under warranty, as long as the original purchaser of the replacement brake pads or shoes owns the vehicle on which they were originally installed.
• Warranty is always valid if installation was done by an authorized Mazda dealer.
• If the brake pads and/or shoes become damaged, defective, or worn out during the warranty period, they may be exchanged for new warranty-equivalent Mazda Genuine Parts or Value Products by Mazda Brake Pads or Shoes.
• Upon purchase, your authorized Mazda dealer will provide you with a service repair order, which is considered proof of purchase under the terms of the warranty. When requesting a warranty replacement, the service repair order must be presented, and the original components must be returned and exchanged for new replacement brake pads or shoes.
• The customer is responsible for installation charges upon replacement. See your authorized Mazda dealer for a complete list of warranty rights and limitations.

still waiting if it's defective caliper/hose/sliding pins froze, etc... im not the OP

 

[Grendel65]

from the website or owners manual:

Correct ... did you read what you posted? Pads and shoes have the limited lifetime warranty and that is only for normal expected wear, not other parts unless they are shown to be defective. And honestly it is not reading like a defect at this point IMHO.
There is dozen or more posts and threads on Mazda forums about unhappy people because of their *poor braking habits, MAZDA warranty did not cover the brake pads wearing with low miles on them. Some dealerships "may" choose to do a curtesy one time replacement in some cases regarding pads only *prematurely wearing out. But I have not read any other brake parts beyond that unless they were shown defective.
If you want more detail instead of challenging my response contact Mazda and inquire about the details of the WARRANTY concerning brakes!

 

[NotMyCar]

even pad wear is irrelavent...if it's even, then that's regular wear and tear

i want to know if a component of the rear brake system caused the "sticking" rear brake...or one pad is worn down to the backing plate and the rotor is damaged due to metal-to-metal

that other shop didn't even took the wheel off to tell the OP what part of the system is failing/failed.

 

[Grendel65]

even pad wear is irrelavent...if it's even, then that's regular wear and tear

As I suggested now 3 times contact MAZDA if you are not sure how and what is covered.

Generally, under normal wear and tear the average wear on OEM MAZDA pads front is about 35-45k miles. This can also be expressed in the service scheduling of not only Mazda but many other platforms.
If it is in a ridiculous small amount of miles like say less than 10k on OEM front pads and even if they are worn evenly then that is not normal wear and tear then.
The other thing in this thread is that the OP is still and has been driving on the questionable problem. So unless that is inaccurate it will make determining the exact cause more difficult.



Never the less... at this point until the OP gets MAZDA to do a comprehensive brake inspection and state exactly what the damaged brake parts are we are all speculating.

 

[NotMyCar]

im not in a debate with you... i just want to know the update from the OP & why the tire shop didn't do a visual check on that affected brake

have a good weekend

 

[Grendel65]

im not in a debate with you... i just want to know the update from the OP & why the tire shop didn't do a visual check on that affected brake

have a good weekend

No worries.... There is a lot of missing and perhaps even untold information from the OP about the problem.
I deal with brakes and customers claims every week! I also at times need to talk to service shops at dealers as well directly with auto manufactures specifically about warranties and what can and cant be done to be covered under their warranty and having my shop service the customer. On my own Mazda I changed the BCM documented the service and the invoice for the new BCM from Mazda yet they will not remove it from the safety recall and state that they MAZDA must perform the service. It takes 10 minutes to change the BCM in my model Mazda.

Thank you for the conversation you did bring up good points of questions in this thread.... have a good weekend!

 

[LolaPotter]

No worries.... There is a lot of missing and perhaps even untold information from the OP about the problem.
I deal with brakes and customers claims every week! I also at times need to talk to service shops at dealers as well directly with auto manufactures specifically about warranties and what can and cant be done to be covered under their warranty and having my shop service the customer. On my own Mazda I changed the BCM documented the service and the invoice for the new BCM from Mazda yet they will not remove it from the safety recall and state that they MAZDA must perform the service. It takes 10 minutes to change the BCM in my model Mazda.

Thank you for the conversation you did bring up good points of questions in this thread.... have a good weekend!

So: Dealer had my vehicle for 2.5 weeks. It was the transfer and transfer housing, shock, strut, rubber, spring seats, bearing, nuts, flange, grease, total was just shy of $4000 of work. The warranty did cover it all. Thank. God. A lot of the time was waiting for parts - and at one point they got the wrong part - but on day 4 of having my car they gave me a loaner SUV with less than 2,000 miles on it - I think CX-50 - so I had great transportation, only 4 days of renting a vehicle from Enterprise, which ran under $100 (have a discount).

 

[LolaPotter]

im not in a debate with you... i just want to know the update from the OP & why the tire shop didn't do a visual check on that affected brake

have a good weekend


It was the transfer and transfer housing, shock, strut, rubber, spring seats, bearing, nuts, flange, grease, total was just shy of $4000 of work. The warranty did cover it all. Thank. God.

 

[LolaPotter]

Don't get down. This isn't going to be a hard issue once you get to someone who takes pride in their work. Just go to a different Mazda dealer or call the Service Manager at the current dealer and ask for some help. I've done that before and they put their best tech on the issue and solved if (after 2 failed tries).

Huh? That a big no. I complained once to a US car company about something that wasn't getting fixed right at a specific dealer and they said "just take it to another dealer".

So: It was the transfer and transfer housing, shock, strut, rubber, spring seats, bearing, nuts, flange, grease, total was just shy of $4000 of work. The warranty did cover it all. Thank. God.

 

[LolaPotter]

from the website or owners manual:



still waiting if it's defective caliper/hose/sliding pins froze, etc... im not the OP

This was the TRANSFER and TRANSFER HOUSING ... the grand total of repairs - on a car with less than 7000 miles on it - was $4300+. It's still rattling. When I get in the car - I weigh 142 pounds at 5'9" - but when I open the door and my butt goes in the seat, there's a loud clang like you just turned on the heat in an old building with radiators. And there is still a rattle in the back passenger side that I've noticed and reported to the dealer - since DAY ONE. They don't hear it, I'm told.

Am I in an "unsafe and unreliable" vehicle? I don't know - and that alone makes it unreliable.

I've had really good luck with cars all my life. I've never had a car I had exceptional or more than expected issues with - even the used cars I have bought. All that to say, I'm looking at it every day with the view that for some reason, I apparently need to experience this .. different kind of vehicle experience. Take a deep breath, and embrace a new and different experience so I can say I've done that.

 

[Akmnhg5A]

This was the TRANSFER and TRANSFER HOUSING ... the grand total of repairs - on a car with less than 7000 miles on it - was $4300+. It's still rattling. When I get in the car - I weigh 142 pounds at 5'9" - but when I open the door and my butt goes in the seat, there's a loud clang like you just turned on the heat in an old building with radiators. And there is still a rattle in the back passenger side that I've noticed and reported to the dealer - since DAY ONE. They don't hear it, I'm told.

Am I in an "unsafe and unreliable" vehicle? I don't know - and that alone makes it unreliable.

I've had really good luck with cars all my life. I've never had a car I had exceptional or more than expected issues with - even the used cars I have bought. All that to say, I'm looking at it every day with the view that for some reason, I apparently need to experience this .. different kind of vehicle experience. Take a deep breath, and embrace a new and different experience so I can say I've done that.

Talk to the service manager. Ask for a technician to go for a test drive WITH you in the car. You can point out what you are talking about. I've done this before.

Also, you should investigate IMMEDIATELY Lemon Law in your state. You don't want the time deadline to pass if you can help it. You can also nicely remind them of the Lemon Law and if this isn't fixed right you are going to go that route.

 

[LolaPotter]

Talk to the service manager. Ask for a technician to go for a test drive WITH you in the car. You can point out what you are talking about. I've done this before.

Also, you should investigate IMMEDIATELY Lemon Law in your state. You don't want the time deadline to pass if you can help it. You can also nicely remind them of the Lemon Law and if this isn't fixed right you are going to go that route.

Thank you for this - getting a service person to ride with me is a good idea I hadn’t thought of. Already ahead of you on the Lemon Law (I work in state government and an attorney coworker pointed me to it) but I’m not a threaten kind of person - I just do what I have to do. If I take it in once more, and there’s still a problem, I’ve met the threshold of our Lemon Law. I was just flabbergasted at the amount of work it needed. On a new car! I’ve had really good luck with cars all my life, so I’m getting a new experience, and life is about new experiences!