[LolaPotter]

I bought the 2022 Mazda 3 in September - it has 6700 miles on it now and the caliper is sticking. Someone tell me why this would happen on a new vehicle?

 

[NotMyCar]

is it under warranty? if it sits on a lot not being moved... it can be dry lubrication on the caliper sliding pins... got to remove wheel/tire and actually do a visual on those 2 main sliding parts. then, the tech or friend who knows how to do this will inspect the movement of the caliper to see if it's operating correctly.

got to rule that one out first as well as the pads sliding on the caliper cage correctly. some have brake hardware shims as well so they have to be free from dirt or observed that the pads are sliding while someone else is applying/ releasing the brake pedal

move on to the actual caliper piston or brake hose next

 

[Grendel65]

Only asking... but before you start with any service how was it determined that the caliper (singlular? ) was sticking?

 

[Grendel65]

Welcome to the forum

 

[LolaPotter]

is it under warranty? if it sits on a lot not being moved... it can be dry lubrication on the caliper sliding pins... got to remove wheel/tire and actually do a visual on those 2 main sliding parts. then, the tech or friend who knows how to do this will inspect the movement of the caliper to see if it's operating correctly.

got to rule that one out first as well as the pads sliding on the caliper cage correctly. some have brake hardware shims as well so they have to be free from dirt or observed that the pads are sliding while someone else is applying/ releasing the brake pedal

move on to the actual caliper piston or brake hose next

It should be under warranty - only purchased in September 22. Have an appointment at the dealer ... ugh.

 

[LolaPotter]

Only asking... but before you start with any service how was it determined that the caliper (singlular? ) was sticking?

I have an unbelievable Tire Discounters location in my neighborhood ... they drove it, put it up and looked under it and then played with the wheels while it was still off the ground - it's AWD and not moving properly. I wanted TD to fix it and I'll pay for it because the dealer I purchased from, unbeknownst at the time, is not a good actor. TD said the dealer needs to make good on it because it's a factory error.

 

[LolaPotter]

is it under warranty? if it sits on a lot not being moved... it can be dry lubrication on the caliper sliding pins... got to remove wheel/tire and actually do a visual on those 2 main sliding parts. then, the tech or friend who knows how to do this will inspect the movement of the caliper to see if it's operating correctly.

got to rule that one out first as well as the pads sliding on the caliper cage correctly. some have brake hardware shims as well so they have to be free from dirt or observed that the pads are sliding while someone else is applying/ releasing the brake pedal

move on to the actual caliper piston or brake hose next

It doesn't sit a lot - not more than a day. It's fairly rare for me to be at home all day without going anywhere.

 

[Grendel65]

I looked this morning and there are no posted concerns (TSB) relating to your brake issue nor any safety recalls pertaining to your problem. Tire Discounters did not state unless you just didn't want to post it, tell you what the exact part(s) was that was causing your problem? They also should have said it needed to be corrected ASAP because it may be a safety issue. I am even very surprised they did not have you sign a release when you picked you vehicle up stating that they informed you of a brake problem and safety concern. While it may be under some form of warranty the question is why in 6700 and sold from a dealership that no one reported a problem prior you r ownership?

Good luck with all your resolve and the repairs to get your brakes all operating safely.

 

[Akmnhg5A]

I have an unbelievable Tire Discounters location in my neighborhood ... they drove it, put it up and looked under it and then played with the wheels while it was still off the ground - it's AWD and not moving properly. I wanted TD to fix it and I'll pay for it because the dealer I purchased from, unbeknownst at the time, is not a good actor. TD said the dealer needs to make good on it because it's a factory error.

You can always go to a different dealer.

 

[NotMyCar]

also, is this a mazda dealer or something like carmax... another posted about the latter & well he returned his car due to the incompetent service people at his local area

 

[LolaPotter]

I looked this morning and there are no posted concerns (TSB) relating to your brake issue nor any safety recalls pertaining to your problem. Tire Discounters did not state unless you just didn't want to post it, tell you what the exact part(s) was that was causing your problem? They also should have said it needed to be corrected ASAP because it may be a safety issue. I am even very surprised they did not have you sign a release when you picked you vehicle up stating that they informed you of a brake problem and safety concern. While it may be under some form of warranty the question is why in 6700 and sold from a dealership that no one reported a problem prior you r ownership?

Good luck with all your resolve and the repairs to get your brakes all operating safely.

I bought it with 15 miles on it. It developed this problem a couple of weeks ago.

 

[Grendel65]

You can always go to a different dealer.

This does not always work because when you go to a Mazda dealership the VIN is entered. A dealership can refuse to do even warranty work if a customer already went to another dealership for warranty work and did not like how they felt they were treated.
Dealerships are still independent businesses and although are under contract by MAZDA as an independent business can still refuse doing service to anyone.

My suggestion is to stick with the dealership already first visited and return to them to have them reevaluate the issues. If the concern is not taken care of and resolve the customer can request that the dealership contact MAZDA USA.

In other worder you need to follow the chain of command. ha!


The thing the OP has in his/her favor is the service work order and inspection from Tire Discounters.

 

[LolaPotter]

I bought it with 15 miles on it. It developed this problem a couple of weeks ago.

SOMETHING happened to cause this and it had to be more than a pothole in the road. It's not been wrecked - I can be a hot mess but wrecking new cars isn't (yet) my specialty. I don't care how a person drives - and I don't drive crazy, I don't tailgate people, I go really slow over speed bumps, I don't smash my brakes, but even if I did, I shouldn't have a car I can't drive with 6700 miles on it. This is my first Mazda; it will be my only Mazda.

 

[LolaPotter]

This does not always work because when you go to a Mazda dealership the VIN is entered. A dealership can refuse to do even warranty work if a customer already went to another dealership for warranty work and did not like how they felt they were treated.
Dealerships are still independent businesses and although are under contract by MAZDA as an independent business can still refuse doing service to anyone.

My suggestion is to stick with the dealership already first visited and return to them to have them reevaluate the issues. If the concern is not taken care of and resolve the customer can request that the dealership contact MAZDA USA.

In other worder you need to follow the chain of command. ha!


The thing the OP has in his/her favor is the service work order and inspection from Tire Discounters.

TD didn't take anything apart. They didn't take anything off the vehicle to inspect smaller parts. I assumed that is because the warranty would be voided if another shop worked on it.

 

[LolaPotter]

This does not always work because when you go to a Mazda dealership the VIN is entered. A dealership can refuse to do even warranty work if a customer already went to another dealership for warranty work and did not like how they felt they were treated.
Dealerships are still independent businesses and although are under contract by MAZDA as an independent business can still refuse doing service to anyone.

My suggestion is to stick with the dealership already first visited and return to them to have them reevaluate the issues. If the concern is not taken care of and resolve the customer can request that the dealership contact MAZDA USA.

In other worder you need to follow the chain of command. ha!


The thing the OP has in his/her favor is the service work order and inspection from Tire Discounters.

There are some negative reviews online for this dealer and many of them involve the dealer claiming they found nothing wrong and the owner is still having problems. They're the only Mazda dealer in middle Tennessee - he owns two of them. The dealer's also had a half dozen BBB complaints, including the issue of not honoring the warranty for whatever reason. I should have checked them out, I know, but you think that a major dealership is above-board. You walk in, they are always playing Christian music, my sales person actually started witnessing to me ... I'm devoted to a church of my own, I don't have a problem with that, but don't try to wave that flag as evidence that you're a fair and honest dealer.

 

[Grendel65]

Um.... pretty much on all forums there is always members that post negatively about a dealership they went to?
The BBB likely has had a complaint on record with every dealership in the USA at one time or another. But going back to your problem, hate to say it but TD did not give you the best information and has now placed thoughts undocumented or supported in your head about your MAZDA.
Threats on a car forum that members own MAZDAs stating that this will be your last MAZDA does not rally support, help or recommendations for you!

At this point maybe you should contact
Mazda USA Official Site | Cars, SUVs & Crossovers | Mazda USA

because on a forum you are not going to get much more advice than what has already been posted without specific information about what parts are the problem. We can't force any shop to help you. Forums can only help members that at least supply in your case more details and less negative talk about the MAZDA and your service experiences. Naturally that is only my opinion!
I do highly recommend that you not drive or drive as little as possible having stated a brake problem and specifically a "sticking brake!

so again

Good luck with getting your MAZDA serviced

 

[Akmnhg5A]

This does not always work because when you go to a Mazda dealership the VIN is entered. A dealership can refuse to do even warranty work if a customer already went to another dealership for warranty work and did not like how they felt they were treated.
Dealerships are still independent businesses and although are under contract by MAZDA as an independent business can still refuse doing service to anyone.

My suggestion is to stick with the dealership already first visited and return to them to have them reevaluate the issues. If the concern is not taken care of and resolve the customer can request that the dealership contact MAZDA USA.

In other worder you need to follow the chain of command. ha!


The thing the OP has in his/her favor is the service work order and inspection from Tire Discounters.

Huh? That a big no. I complained once to a US car company about something that wasn't getting fixed right at a specific dealer and they said "just take it to another dealer".

 

[Grendel65]

Huh? That a big no. I complained once to a US car company about something that wasn't getting fixed right at a specific dealer and they said "just take it to another dealer".

Um you should read exactly what I wrote please....
As I said auto manufactures are still independently owned and they can refuse service to anyone. You can always choose to go to another dealer there is nothing that states you can't. I did also say that when you visit a MAZDA dealership with a warranty issue your VIN is listed and it becomes a national MAZDA record concerning your MAZDA. Getting advised to take it to another dealership may simply be passing the buck with your complaint rather than activity addressing it with your original dealership? But unless you want to go off topic and give all the details, I am sure it would make good conversation?
FYI for experience I have no less then about 30 new car dealership withing a 50 mile radius and get customers calling me daily about issue much like this one in this thread. I talk to many dealerships service as well the Techs about customers and their attitudes. LOL I have told them I should be getting a check from them for playing diplomate between them and their customers. Some think good they hope that customer goes and bothers anther dealership. LOL
There are 4 MAZDA dealers in my area alone and if I expand to 100 miles it triples.

 

[LolaPotter]

Um.... pretty much on all forums there is always members that post negatively about a dealership they went to?
The BBB likely has had a complaint on record with every dealership in the USA at one time or another. But going back to your problem, hate to say it but TD did not give you the best information and has now placed thoughts undocumented or supported in your head about your MAZDA.
Threats on a car forum that members own MAZDAs stating that this will be your last MAZDA does not rally support, help or recommendations for you!

At this point maybe you should contact
Mazda USA Official Site | Cars, SUVs & Crossovers | Mazda USA

because on a forum you are not going to get much more advice than what has already been posted without specific information about what parts are the problem. We can't force any shop to help you. Forums can only help members that at least supply in your case more details and less negative talk about the MAZDA and your service experiences. Naturally that is only my opinion!
I do highly recommend that you not drive or drive as little as possible having stated a brake problem and specifically a "sticking brake!

so again

Good luck with getting your MAZDA serviced.

I'm sorry, I didn't realize this was an official Mazda forum, so I'm not trying to influence someone else; I'm just stating what I feel and what that is ... isn't a pleasant result of my experience. I wasn't "threatening," I've actually sought out and received numbers from a different dealer at brand I'm more familiar with to see how much money I lose if I bail on the car now. From where I am, what we work for in life is a good house over your head, health insurance and reliable transportation, and being without one of those is a little uncomfortable for me. Maybe i'm a diva, but it seems to me the dealer, or his representatives, having learned a fairly new vehicle was having problems, would want to find out what the issue is and take care of it - in addition to providing the buyer with reliable transportation. I know, they're trying to make money, and dealing with the car is on me. But this is my fourth new car and I've had nothing but great follow-up from dealers and never had a problem much less a problem that parks the car. I drive cars until they have 40-60K miles on them and then trade for the simple reason that I don't want to be parked with car issues.

 

[NotMyCar]

Mazda Warranty Information | Mazda USA

Every new Mazda comes with a limited warranty that provides coverage in the unlikely event a repair is needed in the first years of ownership.

www.mazdausa.com

so when is that appointment to the dealer again? what is the update?