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-   -   GT SPEC Customer Service Review (http://www.mazda3forums.com/showthread.php?t=394822)

Z33M-Z33M 05-08-2012 03:38 PM

GT SPEC Customer Service Review
 
Gt Spec: customer service review

Ok to begin I attempted to order a trunk cage for a 04-09 Mazda 3 sedan how ever gt spec told me they had sold their entire Mazda inventory to an infiniti dealer (orange coast Infiniti). So I call Infiniti get to parts and find that one of their parts guys (tony) owns a speed three. We make buddies and I place my order, all is well.
Two weeks later (05/08/12) tony calls me and apologizes because between him and Gt spec there was a miscommunication and he received no sedan cages. No big deal really it was a birthday gift to myself and I was disappointed but I would get over it. Nonetheless I called Gt spec in a last ditch effort to get the cage. Tony had spoken with mark so this is who I asked for, I explain that I ordered a cage through Infiniti and what had happened so he tells me that the sedan cages are out of production and that it would take 10 or more lined up to bring it back. The rest of the conversation went like this.

Me: so there are no other vendors or any way you guys could make me one?
Mark: look man you can keep wasting my time or go fuck yourself
Me: there is no need for disrespect...
Mark:"click"
Me: -___-

sdemo45 05-08-2012 03:41 PM

GT SPEC Customer Service Review
 
screenshot or bullshit.




Z33M-Z33M 05-08-2012 04:39 PM

Re: GT SPEC Customer Service Review
 
telephone conversation... its a little hard to screenshot one of those.

sdemo45 05-08-2012 04:45 PM

Re: GT SPEC Customer Service Review
 
Forgive me for not believing you, but you have 4 posts and had numerous other people post this same dialogue on Facebook. Without any backstory as to how you approached this situation, its impossible to fault either side.

GTSpec has been a respected vendor on this site for ages, and I have dealt with the crew directly at recent car meets. They seemed extremely knowledgable and were as polite as could be, even while I asked them multiple redundant questions.




laraw 05-08-2012 05:40 PM

Re: GT SPEC Customer Service Review
 
I have a difficult time believing they could act like this as well. I was sponsored by them a few years ago and they were nothing but polite and courteous through the entirety of our business relationship.

Z33M-Z33M 05-10-2012 04:07 PM

Re: GT SPEC Customer Service Review
 
I am not here to slander or stir the pot, only to pass along my experience with other mazda owners. maybe i caught them on a bad day. who knows I didnt lose any sleep over it and I just logged back into this forum for the first time since the first time to post this lol.

Hope everybody elses experience was better than mine.



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