Introducing New Eonon Android 5.1 Mazda 3 Navigation GA6163F with 1024x600 HD Screen - Page 32 - Mazda3 Forums : The #1 Mazda 3 Forum
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post #311 of 360 (permalink) Old 02-02-2017, 06:11 AM Thread Starter
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Originally Posted by perezj30 View Post
OK Eonon...what is the problem. I've waited 2 weeks for an answer as to why the new img file does not recognize on the new head unit. I finally get an answer and it is to install the image with the 4.2 Android!!!!???? This is no joke. How can you recommend that I install the 4.2 version of android when I purchased the new unit for the 5.1 Android. Where is the logic in that? When I purchased the first head unit a couple years ago, you all provided great customer service. What has happened since then? If this new image is not being recognized by my new unit and I've tried multiple SD card, that work every where else, then clearly I have a defective unit. You priotiry should be to help me fix it, not to downgrade it.
Hi perezj30, we apologize for the inconvenience caused. Our related customer service thought you were referring to the GA5163 you used to bought from us, so our tech gave you the advice about this Android 4.2 unit.

But we have checked with our tech again about your GA6163F issues, we need your serial No. to provide the corresponding software update for GA6163F, please check and PM us, thanks!

Eonon Latest GA9251B & GA9263B Android 8.1 Quad-Core 2GB RAM Car GPS
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post #312 of 360 (permalink) Old 02-02-2017, 04:13 PM
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Maybe 3rd times a charm

Hello Eonon, any information on when resellers are going to receive the 2gb units??


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post #313 of 360 (permalink) Old 02-02-2017, 04:19 PM
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I'm gonna go out on a limb here and say that the lack of response to your question means, don't hold your breath.
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post #314 of 360 (permalink) Old 02-02-2017, 05:20 PM
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Originally Posted by GearHd6 View Post
I'm gonna go out on a limb here and say that the lack of response to your question means, don't hold your breath.
Not only that, but Eonon rep here has consistently claimed, in the face of clear evidence to the contrary, that they mfr their own units/parts etc. When you look at the serial/part #s they are Klyde part#s that are clearly sourced. I think I even read someone claiming to have spoken to someone at Kylde who said that Eonon sourced the units from them (unverifiable). But, you won't get them to admit to that (at least I haven't seen it).

Just contact Klyde directly and ask about a 2gb variation. Go straight to the horses mouth.

Their company images on various Chinese trade websites show assembly lines of 10s to 20 workers, but I'm not sure how accurate the images are and could be stock photography to communicate a better image. They may assemble some of the accessory parts like harnesses and the stock fit dash panels to the Klyde base units. But we'll never know for sure unless someone visits them and gets a facility tour.
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post #315 of 360 (permalink) Old 02-02-2017, 08:07 PM
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Looking at Klyde website, they already created a 2gb model for a Toyota ravager, so I can only hope they start manufacturing mazda models!

Looks like it also comes with android 6.0

And an octocore CPU!

And everything is clearly sourced from Klyde. I have opened the unit it self since I'm past warranty anyway, and all the parts clearly say Klyde on them.


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post #316 of 360 (permalink) Old 02-03-2017, 06:30 PM
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Originally Posted by EononCarDVD View Post
Hi mazdilak, OK we will send you the software updates once our tech is back to work on Feb. 1, thanks for your patience!
I installed the latest software update that you sent me (and also wiped the unit to make sure it's factory-fresh). There is basically no difference in speed of the unit. In real world-use (i.e. more than 1 app running) it slows down to a crawl (i.e. very slow). It does not match your video at all... Maybe you should try running Google Maps or Waze with Radio playing and Torque in the background - I am sure that is a very common use for most users. Software is obviously not optimized enough - quad-core should have no problem dealing with 2-3 apps at once... How do you plan on addressing this since many other users here in the forum report this same thing?
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post #317 of 360 (permalink) Old 02-03-2017, 07:07 PM
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They are probably going to tell you, you can just return if it doesn't satisfy your speed desires


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post #318 of 360 (permalink) Old 02-06-2017, 07:16 AM Thread Starter
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Originally Posted by davidgotmilk View Post
Maybe 3rd times a charm

Hello Eonon, any information on when resellers are going to receive the 2gb units??


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Hi davidgotmilk, currently we are not sure when the 2GB units will come out, thanks.

Quote:
Originally Posted by mazdilak View Post
I installed the latest software update that you sent me (and also wiped the unit to make sure it's factory-fresh). There is basically no difference in speed of the unit. In real world-use (i.e. more than 1 app running) it slows down to a crawl (i.e. very slow). It does not match your video at all... Maybe you should try running Google Maps or Waze with Radio playing and Torque in the background - I am sure that is a very common use for most users. Software is obviously not optimized enough - quad-core should have no problem dealing with 2-3 apps at once... How do you plan on addressing this since many other users here in the forum report this same thing?
Hi mazdilak, we have tested the case you mentioned running 2-3 apps at once, but there's no lag issue on the test unit. It does not happens to every customer. We will send you a PM with advice later. Thanks!

Eonon Latest GA9251B & GA9263B Android 8.1 Quad-Core 2GB RAM Car GPS
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post #319 of 360 (permalink) Old 02-07-2017, 11:53 AM
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Originally Posted by EononCarDVD View Post
We will send you a PM with advice later. Thanks!
This is why your customer service sucks Eonon. Instead of telling the customer "we'll contact you later" thereby delaying the response even further, you should just be giving him the damn advice now or don't even respond until you have the information to give. You just drag customers along for days and its frustrating for the customer (I think I can speak for most here).

Also, it makes absolutely NO sense why your unit is so unpredictable between units/users. Code is code and hardware is hardware. The user experience shouldn't be so vastly different between units that a code/firmware/software fix works for one but not others. This makes zero sense and sounds like bullshit. (note I work in software quality assurance)
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post #320 of 360 (permalink) Old 02-07-2017, 02:02 PM
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Originally Posted by .Slug View Post
This is why your customer service sucks Eonon. Instead of telling the customer "we'll contact you later" thereby delaying the response even further, you should just be giving him the damn advice now or don't even respond until you have the information to give. You just drag customers along for days and its frustrating for the customer (I think I can speak for most here).



Also, it makes absolutely NO sense why your unit is so unpredictable between units/users. Code is code and hardware is hardware. The user experience shouldn't be so vastly different between units that a code/firmware/software fix works for one but not others. This makes zero sense and sounds like bullshit. (note I work in software quality assurance)


I think the units are predictable. They're all slow. Every single person that has posted her has mentioned something about slowness,

And every person that said "wow this unit is fast" also said "I just installed this" and like most people here had a fast first experience, but as you use it. It slows down. For example my very post on here said it was a fast unit, but that QUICKLY changed after the first use.

And it's not just here, other people on other forums complain about the Klyde 5.1 units and how slow they are.

Also I think it's silly for Eonon to claim "other people haven't experienced this issue/problem" when that's SUCH a vague statement. Not everyone who has bought the unit came from here. There's probably a great amount who found them on google (like I did) without even knowledge of a place where they could leave their experience, and have confirmation that others are experiencing the same problem. And just because someone has reported to you, doesn't mean people aren't experiencing the same problems we are. Eonon is just making assumptions at that point.

I agree with you though, the customer support is absolutely frustrating. I was sent a unit with a bad screen and very dim. Eonon told me that a software fix was going to fix it. Of course this took several weeks, because they took DAYS to reply to me during this conversation, because they were always having a holiday every other damn week, and finally after my 60 day warranty was up they sent it to me, and lo and behold, the software fix did not fix the screen. They straight up lied to me, and then edited their post on here that said the software fix was going to fix the screen issue, and they removed it after I called them out on it.

Wasted my time, my money, my patience, and best of all I'm past that 60 day warranty because of how LONG they dragged me along because it takes them days to reply to something.

If they were an American company I would take legal action against them, but since they're Chinese I have no Idea how to go about it
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