Black Mamba Motorsports Review - Mazda3 Forums : The #1 Mazda 3 Forum
 
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post #1 of 4 (permalink) Old 07-27-2011, 05:44 PM Thread Starter
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Black Mamba Motorsports Review

First off, I apologize if this is being posted in the wrong section. I'd like to share my experience as a caution to other enthusiasts out there looking for their next mod.

I'm hoping this post doesn't get deleted, though there's a possibility that it will. Back in April, I ordered a set of ST Coilovers for my 2010 MZ3. The moment it was installed, I noticed a clunking noise when I would turn the wheel and didn't think that it was normal. I asked a few people about it and I was told that the coils need to settle and that's probably what I was hearing. I was hoping it would gradually go away, but when the clunking noise persisted the 2nd day, I informed Anthony of the issue and thought I might have had a defective set of coilovers. I asked what the process would be for a refund or replacement, and I was told that because they were installed that he couldn't do a replacement or refund. There was absolutely no way to tell that the coilovers were going to do this. This was ridiculous in my opinion. So should everyone who buys coilovers have to find some way to fully test the functionality to make sure they are perfect working condition prior to installing them or else they can't get a refund? Really? I even offered some sort of a trade back plus additional cash for a replacement, but was denied.

I've gone through several emails with Anthony and spoke with a lot of other people with this problem to get it fixed, but it is still going on. I've gotten new front end links which was another $150+ out of my pocket hoping that it wouldn't make me feel that my investment in these coilovers was actually worth it, but that didn't help either.

The issue is still going on today and though Anthony did attempt to reach out to KW regarding the issue, KW now states that they had no idea there was anything going on. There are at least 6 other people with the same exact issue on another forum and a few members here on MOCC with the same issue. What bothers me the most is this feeling that I spent hard earned cash on a product that was defective and this so called reputable retailer won't do anything to make the issue right. So much for trusting in the reviews posted here. Sure his pre-sale customer support is great, but when something goes wrong after the sale has been made, he falls short.

Again, I hope that this post doesn't get deleted. I believe consumers have the right to see negative reviews as well as the positive ones. Before making a purchase, protect yourself and find out what the return policy is and think twice if it seems unreasonable. Had I known this, I would have saved myself a lot of headaches.
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post #2 of 4 (permalink) Old 07-27-2011, 06:44 PM
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Re: Black Mamba Motorsports Review

While this may be up for debate, it is not his fault the coilovers clunk, and I'm assuming that would be covered under warranty with the coilover company. I know a few people had a few issues with bc's doing this, carowen specifically i remember and the fix was a simple new spring seat under the top hat or something like that. I can't be sure what the clunk is exactly as you do not go in to a lot of detail. My BC's clunked for like a month and the issue went away. Coilovers are noisy in general though I have heard many people complain about clunks with different brands for different cars as well. If you paid 150 for stock front endlinks you got ripped, i got them from my mazda dealer for 27 a piece.

My experience with Blackmamba was good, he offered me great customer service purchasing wheels and lugs. Quick detailed shipping and timely email responses.


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post #3 of 4 (permalink) Old 07-28-2011, 02:59 AM
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Re: Black Mamba Motorsports Review

I also have the same issue with these coilovers and bought them from Black Mamba. I agree that customer service is fine during the purchase process and even when I first alerted Anthony of the issue. However, customer service went down the tubes when all communication stopped. Their phone wasn't answered, no return call from a voice message left, no response to a PM here on this forum. It seems nothing was getting done to fix this issue. I was told by the R&D manager at KW/ST that there was no follow-up by Anthony. He said he never received the customer forms that I/we filled out explaining the issue with the coilovers. I don't particularly like to bash companies but I just want to add my experience here.
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post #4 of 4 (permalink) Old 08-03-2011, 11:53 PM
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Re: Black Mamba Motorsports Review

I had to purchase end links since one of mine broke, so I opted for the Powergrid adjustable ones. No problems. Clunking went away.......it's been awhile, but now...........it's back. I also let Anthony know of my rear spring not being able to adjust high or low, pretty much stays in one position. Also the ride has been terrrible. I've read countless post from Audi's, BMW's, Mercedes, who have ST's and the all say "just as good as OE" I say BS!! It's been terrible, very harsh. My wife HATES my car, do you realize how that makes me feel. It's too bouncy she says, and it's jarring. So, I grabbed my old ProKits, the rear springs, cut one coil out, installed it, and TA DA!!!!! Smooth ride. Certainly still a little bouncy, primarily because of crappy freeways. I took my wife for some ice cream, and I didn't hear one complaint. I don't even think she noticed, Women! Anyway, I too have been in contact with Anthony from the start, I think sometime in March. It's been awhile now and nothing. I'll just have to take things in my own hand to remedy the problem, along with my extra money, and not to mention all the time I spent under the fenders, and car.
I'd like to add that while we may have bought these from Black Mamba Motorsports, I also think a lot of this has to do with ST as well, how much? I don't know, especially if it true that they did not receive any of our complaints/issues. I just glad this thread got started maybe others might chime in as well, and we can get possibly get to the bottom of this.

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Magnaflow exhaust - 35/20 tint - MS RSB - Optic Blue LaminX fog light overlays - Axela badge - Corksport SRI - Infinitys components up front - Xenon pedals - G2 painted calipers w/sechemedia mazda3 sticker - Painted fog light trim - Painted front emblem - ST Coilovers - Tinted Tails
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