AWR Racing Review & Experience (Correct Location?)
I wanted to post my experience, one to see if this is normal, and two just to get my experience in the open for others. I began by placing an order for 4 Bilstein shocks a few weeks ago. After two weeks of no shipping notice or status update from AWR, I sent an email to inquire about the status of my order. The response I got was merely an email with a tracking number which had not been released yet. My first thought was, great, they simply forgot about my order and just shipped it today...and I was only slightly discomforted.
At the same time, I was in discussion with a fellow enthusiast and found out that the shocks were on back-order from the manufacturer until around December of this year. Well, what is this shipping confirmation about then if they couldn't ship all four shocks? I called and confirmed, they planned to ship my the front struts only. In the two weeks I had not heard from them, they were trying hard (so I was told) to get a rear set in for me, however they did not know when. Needless to say, having two front struts and no rears does me absolutely no fucking good. Thankfully, I was able to cancel my order and request a refund.
Well, it is now 5 days since I cancelled the order, and still no refund in my bank account.
Any company I have ever delt with waits to process the billing until they confirm the order has been fullfilled/ready to ship. Refunds are processed within 3 days also...
Has anyone had a similar experience with them or other suppliers?