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post #1 of 17 (permalink) Old 09-01-2008, 08:59 PM Thread Starter
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Car Warranty Help

What's the rule on modifications voiding the manufacturer warranty? If I get an HID Kit, will it void the warranty?
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post #2 of 17 (permalink) Old 09-02-2008, 04:56 PM
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Re: Car Warranty Help

Certain modifications void certain parts of warranty. If you add a turbo, you void the engine and transmission warranty.

If you add an hid kit, it would only void warranty repairs for melted oem wires due to the hid kit. If you have a wiring harness, you won't have any issues with your oem wires melting, thus no issue with warranty.

Any modification that affects performance of the vehicle, or is assumed to affect performance, can be denied by the dealer and shops.
Even if they cannot prove the modification did effect the car, they can still deny warranty repairs based on assumption.

My readings around this forum finds that many members don't grasp how it works. But most members know this.
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post #3 of 17 (permalink) Old 09-02-2008, 05:37 PM
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Re: Car Warranty Help

Basically it's all subjective. Depends on the dealership. Ultimately, if they don't want to fix something, they'll try to screw you, regardless of if it's fair or not.
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post #4 of 17 (permalink) Old 09-02-2008, 08:48 PM
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Re: Car Warranty Help

[quote author=SkinFlaps link=topic=122217.msg2583361#msg2583361 date=1220387862]
Basically it's all subjective. Depends on the dealership. Ultimately, if they don't want to fix something, they'll try to screw you, regardless of if it's fair or not.
[/quote]

This is one person that doesn't grasp how it works. It doesn't depend on the dealership, it depends on the individual dealing with your issue. Having said that, if there is suspicion a mod caused the issue that you want fixed free, the dealer is supose to deny warranty work.
They are not trying to rip you off. warranty work costs them. If the mod is at fault the manufacture would be ripped off fixing something thats your fault.

So if you get denied by one dealer, don't think that another dealer might do it, there is a minute chance, but the chances are slim.
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post #5 of 17 (permalink) Old 09-02-2008, 09:15 PM
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Re: Car Warranty Help

[quote author=wilb link=topic=122217.msg2583850#msg2583850 date=1220399295]


This is one person that doesn't grasp how it works.
[/quote]

Were you born yesterday???

You are right that the warranty work costs them money, which is why they will look for an excuse to deny you. I'm not saying it will happen, but a mod is a perfect excuse for them to deny you.
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post #6 of 17 (permalink) Old 09-02-2008, 10:07 PM
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Re: Car Warranty Help

[quote author=SkinFlaps link=topic=122217.msg2583939#msg2583939 date=1220400931]
[quote author=wilb link=topic=122217.msg2583850#msg2583850 date=1220399295]


This is one person that doesn't grasp how it works.
[/quote]

Were you born yesterday???

You are right that the warranty work costs them money, which is why they will look for an excuse to deny you. I'm not saying it will happen, but a mod is a perfect excuse for them to deny you.
[/quote]

your thinking about it the wrong way. Its a business and employees go by guidelines. If they believe your fooled around and messed it up, what are they suppose to do. The techs look at the cars, and determine whether it could or is the fault of the mod. And the tech is the only one who gain something when doing warranty work. Techs will not find "excuses" to refuse work which gets them more money(for flat rate).
Its like you going to the market, getting milk, leaving it out for hours, then bringing it back saying it was spoiled. then the market telling you we suspect its spoiled because its warm and we think you were carless and left it out .
They're not using excuses they're using logic. The dealer is not out to get you when it comes to warranty work. Most of them have a conscious
and your making them out to be heartless theives.
Thats why i say many people don't grasp how it works.
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post #7 of 17 (permalink) Old 09-02-2008, 10:55 PM
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Re: Car Warranty Help

If you have that much faith in the techs, then I guess you're right, but the last time I checked, mechanics aren't a group of people I'd ever consider a "logical" group.

What you are saying is true to a certain extent, it's just not realistic to believe they will be fair about it every time.
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post #8 of 17 (permalink) Old 09-02-2008, 11:19 PM Thread Starter
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Re: Car Warranty Help

Some interesting thoughts gentlemen. Both of you have valid arguments. Based on the modification and whether or not it could of caused the damage, the individual working at the dealership may choose to deny the work that would have been done for free under the warranty.

I agree with SkinFlaps that there's a chance some employees would void the warranty and hope that you (the customer) would stay and get the work done anyways (which will help the dealership gain money). If there's is no doubt that the mod DID NOT cause the damage, but the employee said it did, then the employee would be "ripping off" the customer. However, wilb gives a valid argument that it's a business in that SOME employees DO follow the guidelines.

In my opinion, it depends on the individual. That's for all mods and its effect on warranty.

So for a HID Kit, the wiring harness is the two wires that connect to the battery correct?

Here's a question for you wilb: Why would the tech gain money to do warranty work?
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post #9 of 17 (permalink) Old 09-03-2008, 12:05 AM
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Re: Car Warranty Help

[quote author=b_roy_1 link=topic=122217.msg2584290#msg2584290 date=1220408379]

Here's a question for you wilb: Why would the tech gain money to do warranty work?
[/quote]

Mechanics get paid based on the work they do. Each service has a set amount of "hours" it takes to complete.

The thing is, it's not the mechanics that choose to accept the warranty work, so I'm not so sure it's a valid argument, although I'm sure the dealership gets reimbursed by the manufacturer if it's a warranty claim. I still suspect that just like an insurance company, accepting claims is discouraged.
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post #10 of 17 (permalink) Old 09-03-2008, 12:16 AM
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Re: Car Warranty Help

SkinFlaps is absolutely right. I actually had a dealership VOID my entire warranty because I declined their offer for an oil change. The guy and his manager tried to tell me that since it had been over 3000 miles since my last change, they needed to do the oil change or void the warranty. I had to go to Suzuki corporate to get it straightened out. No joke!

Do not be so naive in thinking that the service depts and techs are giving you a fair shake. Any transaction you have with a dealership (sales, service, or otherwise) is going to f* you over unless you stand up for yourself. There are no exceptions to this rule IMO.
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