Re: 2006 3S struts
My letter to Mazda Canada:
I am writing you to inform you how badly I am disappointed with the Mazda 3 build quality!
I was notified yesterday that I have leaking front right shock absorber at 49000 km Mazda 3 2006
The way this is going to I am aware that you will have just one customer less for my next car purchase!
Very Best Regards,
An answer from Mazda Canada:
Thank you for your recent correspondence. We are sorry to hear of the difficulties you have encountered with your 2006 Mazda 3GS. We wish that it were possible to resolve all reported inquiries on a satisfactory basis. Unfortunately, this is not always the case.
We are confident you can appreciate that the new vehicle limited warranty must be applied consistently for all customers. Mazda Canada Inc. attempts to satisfy all customers within reasonable limits and will always honour the conventional warranty parameters when applicable. However, once the conventional warranty has expired, the manufacturer’s responsibility ceases to exist.
Experience has shown that defects attributable to the original manufacturing and assembly process will make themselves apparent quite early in the life of the vehicle. Repairs, such as you have reported are usually the result of wear or other factors over which Mazda Canada Inc. has no control. Thank you for allowing us this opportunity to explain our position.
MAZDA CANADA INC.