Dealer Says Scratch On Dashboard Will Screw Up The Whole Car - Mazda3 Forums : The #1 Mazda 3 Forum
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post #1 of 18 (permalink) Old 06-16-2004, 10:03 AM Thread Starter
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

Hey everyone! I just purchased my Mazda 3 HB (TiGray) about a week ago. I love the car and will hopefully be lurking around here a lot. But already I think I need some expert advice from y'all.

Here's the deal.

I did the walk around inspection right after I signed all the paperwork, but unfortunately it was at night because when I finally got around to washing/waxing this past weekend, to my horror there is a fairly substantial scratch on the dashboard (the part closest to the windshield) that I didn't notice, mostly because the steering wheel blocks view of that part of the dashboard when sitting in the driver's seat.

It's about 4 inches long and whitish-grey against the dark color of the dashboard piece. Not the end of the world by any stretch and not terribly noticeable from the driver's perspective, but annoying to have on a car with 200 miles on it. So I go to the dealer to see if they can fix it.

To my surprise the sales manager, without looking at it, said they'd fix it and gave me a "We Owe" purchase order to fix the scratch. Just like the should!! Great! Well, then he comes out, takes a look at it, feels it and goes "oooooohhh" (not in a good way). I asked him if they could fix it or if they could replace the front dashboard plastic part. He says concretely "That'll screw up the whole car to fix that." *my eyes getting big* He goes on to say that they would have to remove the whole entire dash to get to it and "it will never be the same again."

We agreed to have the uphostery fixer people to attempt to touchup paint, buff, whatever.

So... is this true about messing up the whole car to replace that front dashboard piece? WTF? Has anyone had experience fixing whitish surface scratches on that part of the dash board?

If it won't rub out or cannot be replaced, so be it since I don't care all that much, but I am flabergasted that it would "screw up the whole car" to fix it. I don't want a car full of rattles, but this sounds a bit far fetched.

Any thoughts?

By the way, on an unrelated note....I asked the dealer about the rear rotor wear (you can already see a little grooving on my car and I poitned it out on some other cars in the lot) and he also stated that a) "I haven't had anyone bring it to my attention." b) "It won't be covered by your warranty" and c) "No one has complained about anything related to the 3 yet." This last statement promting just a tad bit of sketicism...

Thanks so much!!!

Titanium Gray 5-door, 5-speed, Leather, Navigation, Moonroof/6-CD, Xenon/TPMS, ABS/Airbags
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post #2 of 18 (permalink) Old 06-16-2004, 10:16 AM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

your problem was you were talking to a sales manager from the dealership. That guy probably wasn't even aware of what car you guys were looking at. Take it to service and have them replace the dash, if the dash needs to be replaced then so be it. If they have a decent service department it won't be a problem at all.

2004 Ti Gray 5dr Hatchback
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post #3 of 18 (permalink) Old 06-16-2004, 10:24 AM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

well, if it's fixable without replacing the dash, then all they need to do is pull off the windshield to give them more room. And go from there. Ruining the whole car by taking out the dash, not sure about that statement. Although, it could end up giving you more rattles in the end. Which, IMO, suck major arse.
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post #4 of 18 (permalink) Old 06-16-2004, 11:15 AM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

Personally I would leave it alone if it's not noticeable just touch it up or something and don't let the service department jack with tearing up your dash or removing your windshield. Experience of replacing a windshield and having a dash worked on from previous vehicles is that the situation becomes worse than what you took it in for. Good luck on whatever you decide.

If you can post a picture of this scratch so we can see how bad it is.

Sunlight Silver - '04 3S Sedan
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post #5 of 18 (permalink) Old 06-16-2004, 11:33 AM Thread Starter
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

Thanks for the help. I'll try to post a pic tonight when I get home.

I went to the sales manager guy b/c I wanted to make sure that the service guys didn't charge me. Now that I have the paper saying it's free, I'll stick with them.

Titanium Gray 5-door, 5-speed, Leather, Navigation, Moonroof/6-CD, Xenon/TPMS, ABS/Airbags
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post #6 of 18 (permalink) Old 06-16-2004, 02:33 PM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

I had a similar thing happen. Got my car late at night, didn't see the 2 LONG scratches in the center of the dashboard, nor the tiny scratch in the front.

When I brought it back the service guy "shined it up" with the stuff Mazda says not to grease the dash up with :? like Armorall and although it made the scratches appear lighter, they were still there. And once the shine went away, the scratches were back to normal. It occasionally irks me when I see them, but thankfully they are not as noticeable unless the sun is hitting the dash at certain angles. And the scratches are not grooved in, just surface scratches. It sucks when you get crap like that from Day One, but I can live with the scratches.
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post #7 of 18 (permalink) Old 06-16-2004, 10:12 PM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

post #8 of 18 (permalink) Old 06-17-2004, 08:17 AM Thread Starter
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

Here's a pic of the scratch... Looks worse than it really is since I had to get up close to take the pic.

Titanium Gray 5-door, 5-speed, Leather, Navigation, Moonroof/6-CD, Xenon/TPMS, ABS/Airbags
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post #9 of 18 (permalink) Old 06-17-2004, 08:31 AM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

oo man,I guess its all right,really,no need to screw the whole dash board up just to fix that! its like throw away a watermelon to pick up a cheese if you insist to fix it by mess up the whole dash...
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post #10 of 18 (permalink) Old 06-17-2004, 08:53 AM
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Dealer Says Scratch On Dashboard Will Screw Up The Whole Car

Now if this thing was cavernous and it's cracked and wire are coming out... but really it doesn't look like something I'd bust open the dash or worse remove the windshield just to mend. It's not worth it, IMHO. Enjoy the ride and fahgettaboutit.

Sunlight Silver - '04 3S Sedan
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